When I select "Play Now", the game does not appear or I get an empty grid/page?
Most likely the problem is with the Flash Player plugin for your browser. Try reinstall the player from adobe.com. Another way to check if Flash is the problem is to try another browser (each browser has it's own Flash player) or to play the non-Flash version if available (see next question).
Which games use Flash and which use only HTML5?
The HTML5 games are Mahjong, Suguru, Triplets, SpeedCross, Word Mesh, Chess, all the card games (except original Solitaire), Word Sketch, Word Search, Ubinam, Eagle Eye and Guess The Movie. All other games use Flash except that there is now a HTML5 version of Sudoku, Shisen, Codewords, Word Sudoku and Solitaire available. You can select these instead of the Flash versions on their respective main pages. Those that are available for tablets and smartphones have also been rewritten in HTML5, eg Yubotu tablet versions.
Why do the games not all work on tablets?
The reason is that most games were originally written in Flash which is not supported on iOS and Android. Games are slowly being rewritten in HTML5 and new games will be written in HTML5 to work on tablets. When you go to the home page of dkmgames.com on a tablet or phone, you will be presented with a list of those games that work for that device.
My preferences are not being remembered - I need to reset them every time I play.
For all the Flash games, preferences are stored via the Local Storage option built into the Flash Player. It may be set to never allow storage or some other program has stored more than your limit set. Please see this Adobe help document.
I am getting intrusive ads popping up that is interfering with the game play?
If you are experiencing intrusive ads on this site, for example popup ads,
ads obscuring game play or strange commercial links embedded in the page, most likely your PC is infected with "adware", a type of
malware program that inserts it's content in web pages.
We do display ads on the site but only those from Google, using their Adsense program employed by well over two million other publishers. These ads are displayed to the side, like on this page and sometimes after the content. On any game play pages, they are always at least 150 pixels away (a Google requirement). There are never any popup ads and never any that you are forced to watch or read before being able to play.
If this is not your experience, please check for "Adware". One identified by some users is "rvzr-a.akamaihd.net" - do a Google search for more information.
When I select "Play in New Window", no window appears.
It may well be a pop-up blocker in the browser. This should not happen as the new window is from the same site, but there is a browser that does this. Also check that the new window is not under the main browser window.
Why can't I connect in the multi-user games? All other games work fine.
The multi-user games use a different server called a "socket server" and not a standard web server. This type of server makes a persistent connection instead of a new connection every time a request is made to the server and so it allows instantaneous responses and communication between multiple users. If your internet connection is slow or there is a special security setup that blocks certain ports, you may not be able to connect reliably.
My cursor is lagging and very slow.
This is a Flash anomaly on certain versions. For Sudoku, one solution is to uncheck the "Show Pen/Pencil Cursor" in Menu->Edit->Preferences.
Why do I get the message "please upgrade your browser to IE 9 or later" when I am using IE 9/10/11?
The newer games do not use Flash but only HTML5 and require a current browser. If you are using IE 9 or higher and get this message it is because you are running in "compatibiity mode" and the browser announces that it is IE 7. Switch off compatibility mode (the page icon to the right in the address bar).